Fier Hospital/ Problems with the systems, patients in long queues to visit a specialist doctor

2023-05-19 21:16:06, Denoncim CNA

Fier Hospital/ Problems with the systems, patients in long queues to visit a

According to statistics published in 2022, Fier District is the second district after Tirana with the largest population, namely 278,413 inhabitants.

Since there is a large population density, the needs for visits to specialist doctors are also great. But at Fiks Fare, numerous complaints arrive every day about the long queues they have to wait even though they go with a recommendation from a family doctor. In addition to this recommendation, you should leave another hour or day to visit a specialist doctor.

Fier Hospital/ Problems with the systems, patients in long queues to visit a

A pensioner from Fieri complains that she cannot visit a specialist doctor even though she has followed all the necessary procedures. The reason is the huge queue.

" I got the recommendation from the family doctor on a piece of paper and I went to the polyclinic to see the specialist, but I saw that there were more than 150 people in line with the same schedule and day as me ," says the elderly woman.

She says that it has been 3-4 days in a row and the queue has been the same even increasing. She also raises the concern that in addition to the schedule and time slot given to her by the family doctor, she should get another schedule and day for the visit at the polyclinic.

Fier Hospital/ Problems with the systems, patients in long queues to visit a

Fiksi presented himself at the Fier Specialty Polyclinic to see the situation firsthand. On the first day, the journalists encountered a long queue at the polyclinic where the serial number they drew was 156. With this number, you showed up at the reception to book the visit with the time slot and the day to see the specialist, even though they were equipped with one with the booking code from the family doctor.

On the second day, Fiks journalists appeared again at the polyclinic and this day they were the 174th in line. The reporter asks the guard if the systems have been fixed and the guard himself says that they don't even have to be fixed. If they don't do it from the family doctor, they go directly to the specialist doctor.

Fier Hospital/ Problems with the systems, patients in long queues to visit a

The fix appears for the third day in a row where the situation is the same. They ask one of the employees at the reception and she claims that 2,000 patients a day have passed in this way.

"The system did not work, it was fixed today. The family doctor does not have access to give a recommendation at all, he just gives the code and therefore I have to go to us to leave the schedule for the specialist. This is because the specialist does not open the family doctor's code at all, except here at us" , says the employee.

So the systems between them are not accessed and this creates long queues and queues for patients.

Fier Hospital/ Problems with the systems, patients in long queues to visit a

Fiksi asked about this problem with the Fier Health Care Service Operator. Arbër Arapi, the director of the institution, said that the problem exists and they are aware of it, but they are working to solve it as a situation and to provide services to patients as soon as possible. Meanwhile, the deputy director of the Fier Regional Hospital, doctor Ramadan Çepelja, says that the systems of the family doctor and the specialist doctor are not coordinated, so patients must go through the reception to leave the visit with the specialist. This happens because the polyclinic's internal system has not been put into operation. The problem will be solved only by setting up the online system where the parties involved have full access.

Fier Hospital/ Problems with the systems, patients in long queues to visit a