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"Received fee..."/ Withdraws the pension in the cash register, pays as if taking it home

2024-10-17 21:13:00, Denoncim CNA

"Received fee..."/ Withdraws the pension in the cash register, pays as

The next denunciation in the editorial office of the show "Stop" comes to the Albanian Post, Durrës Branch, from a pensioner who withdraws his pension at the counter, but says that 1,000 old lek is kept from him every month in a senseless way and without a receipt.

"I am a pensioner from Durrës and I draw my pension at the Durrës Central Post Office. Now I have a problem, when I withdraw my pension, the post office keeps 1,000 lek (old), it's like they bring our pension home. In fact, we withdraw the pension at the counter. They charge us 1,000 old lek for each withdrawal and this is the commission for sending home. We pull it ourselves, they don't bring it to us at home. I asked them and they said that this is the rule for everyone. I pull it myself, I don't have to pay the postman," says the pensioner.

With cameras, we prove that the cashier Afërdita Lara gives him the pension with 1 thousand less, telling him that this is how it works at this post office.

Cashier: Kxxxxxx?

Pensioner: Yes!

Pensioner: 158?

Cashier: Yes!

Pensioner: 159!

Cashier: Let's keep the 1,000 Lek.

Pensioner: Order?

Cashier: Always keep a 1 thousand ALL.

Pensioner: Why?

Cashier: I do the cashing and the enterprise receives the lek, 1 thousand lek.

Pensioner: How do you collect? I draw my own pension here.

Cashier: Yes, but we are, to bring it home!

Pensioner: Yes, I'm not taking it home, I'm taking it here!

Cashier: Well, you have to change the cash register! All other crates are both options. It is the opportunity that goes and takes it by itself and cannot be kept! But there are opportunities to bring it home. While here we are without any option, just by bringing it home, and the commission is 1,000 ALL.

Pensioner: Yes, the commission must be billed here!

Cashier: It's not written here, but I'll give you the envelope.

Pensioner: Why?

Cashier: When we keep the minus like this.

Pensioner: You give me that envelope when you bring it home, not here!

Cashier: Likewise, they didn't give us another option, Kxxxxxx.

Pensioner: But who should I tell about this job?

Cashier: Yes, our administration.

After the pensioner, we go to the cashier who writes "fee received" in the journalist's eyes.

Journalist: Now 1,000 Leksi is fine as a procedure, but why isn't a coupon issued so that the gentleman can be calm?

Cashier: Here are the envelopes, I showed the gentleman.

Journalist: What does this charge mean?

Cashier: The fee received means that we received the fee and this pension is now going home with the postman, the gentleman is also receiving something like this.

Journalist: The problem is that the postman is not coming, but the pensioner is coming and pulling him.

Cashier: We don't have both options here.

Even the postman admits that 1,000 Leksi is kept from the service even for pensioners who withdraw their pension themselves.

Journalist: Why is 1,000 leksh kept?

Postman: We take them regardless of the fact that you come and take them yourself. The pensioner does not have to come by himself because there is a service.

Journalist: Even if you send it to him, even if you don't send it, will you keep 1,000 leksh?

Postman: Yes.

Then the journalist goes to the Head of the Service Sector Linda Manasterliu, after many excuses, suggests the pensioner to transfer with e-Albania to another post office that has both home service and withdrawal at the counter.

Service Sector Manager: Here is the household payment service. The responsibility is personal and he must clarify, it is his duty to clarify. In a little while I will go to the cashier and determine where the work is lagging.

Pensioner: I have always taken it there, how did you not know?

Service Sector Manager: You are coming to me first, what can I tell you? Come here to me first, I'll give you an answer.

Pensioner: This impresses me, he says. I know that there you distribute, there we withdraw money.

Service Sector Manager: You don't have to be impressed. Enter e-Albania and make the transfer.

Journalist: Here's another problem: at the moment I have a payment mandate and the amount, why isn't the received fee noted? That this was noted by the employee after I told her as a journalist.

Service Sector Manager: It's the employee's mistake. The employee has the obligation to mark "fee received"./ tvklan